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aboutthisdata:

Data in this report are from the U.S. Department of Labor's Bureau of Labor Statistics:

Current employment data are from the Occupational Employment and Wage Statistics, May 2022 estimates.

State employment projections are from Projections Central, Long-term Projections 2020-30, and State Labor Market Information offices.

National employment projections are from the Employment Projections, 2022-32.

Employment concentration data are from the Occupational Employment and Wage Statistics, May 2022 estimates.

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      Projected Employment for Customer Service Representatives in UNITED STATES

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      National Employment Percent
      Change      		 Projected
      Annual
      Job
      Openings*
      2022 2032
      United States 2,982,900 2,820,200 -6% 373,400
      State Employment Percent
      Change      		 Projected
      Annual
      Job
      Openings*
      2020 2030
      Texas 276,710 308,040 +11% 39,870
      Florida 252,630 277,550 +10% 35,800
      California 200,900 209,300 +4% 26,610
      New York 151,630 167,780 +11% 21,680
      Arizona 105,900 123,140 +16% 16,110
      Illinois 123,080 122,420 -1% 15,360
      Pennsylvania 121,580 120,300 -1% 15,070
      Georgia 105,510 114,410 +8% 14,710
      Ohio 119,630 115,960 -3% 14,440
      North Carolina 91,580 95,220 +4% 12,100
      Michigan 82,740 82,850 +0% 10,410
      Tennessee 69,730 78,430 +13% 10,180
      Washington 54,350 63,420 +17% 9,220
      Virginia 69,750 71,450 +2% 9,040
      New Jersey 66,320 67,320 +2% 8,500
      Utah 54,930 64,010 +17% 8,380
      Wisconsin 68,720 65,850 -4% 8,170
      Massachusetts 58,340 62,480 +7% 8,010
      South Carolina 55,940 59,410 +6% 7,590
      Minnesota 58,090 55,520 -4% 6,880
      Missouri 53,640 54,160 +1% 6,830
      Maryland 51,330 52,780 +3% 6,690
      Colorado 49,020 54,220 +11% 6,670
      Indiana 52,070 51,500 -1% 6,450
      Oklahoma 31,130 35,550 +14% 4,630
      Alabama 35,000 35,240 +1% 4,440
      Kentucky 35,060 35,120 +0% 4,420
      Iowa 30,450 32,190 +6% 4,110
      Kansas 31,800 32,200 +1% 4,060
      Nevada 27,630 29,960 +8% 3,850
      Connecticut 29,420 29,710 +1% 3,750
      Oregon 28,110 29,390 +5% 3,550
      Louisiana 22,230 22,030 -1% 2,760
      Idaho 18,410 20,480 +11% 2,520
      Nebraska 19,570 19,890 +2% 2,510
      Mississippi 17,210 18,430 +7% 2,360
      New Mexico 18,270 18,650 +2% 2,360
      Arkansas 17,190 18,120 +5% 2,310
      Puerto Rico 17,050 17,750 +4% 2,260
      West Virginia 11,910 11,770 -1% 1,470
      New Hampshire 11,100 10,830 -2% 1,350
      Maine 11,040 10,460 -5% 1,290
      South Dakota 8,720 8,920 +2% 1,130
      Rhode Island 8,790 8,810 +0% 1,110
      Hawaii 7,740 8,140 +5% 1,040
      Delaware 8,500 8,140 -4% 1,010
      District of Columbia 7,010 7,350 +5% 940
      North Dakota 7,030 7,010 -0% 880
      Montana 5,180 5,570 +8% 720
      Vermont 4,190 4,270 +2% 540
      Alaska 2,320 2,680 +16% 350
      Guam 1,310 1,640 +25% 220
      Wyoming 1,440 1,500 +4% 190
      Virgin Islands 370 320 -14% 40
      American Samoa No Data Available No Data Available No Data Available No Data Available
      Northern Mariana Islands No Data Available No Data Available No Data Available No Data Available

      *Projected Annual Job Openings refers to the average annual job openings due to growth and net replacement.